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Release Notes

Updated January 08, 2024

POINTR Release 2.6

The new release features advanced image processing that significantly enhance visual clarity of documentation features, making remote assistance more effective and efficient. By optimizing for high-resolution, POINTR now delivers an unparalleled experience in remote-first process. Moreover, this update broadens POINTR’s compatibility with various smart glasses. With an emphasis on user-friendly interfaces and seamless integration, professionals in the field can now access POINTR’s powerful tools through their preferred smart eyewear, ensuring hands-free operation and increased productivity. Finally, we have enabled an API to help our customers to automate administration and usage statistics functions.

Previously, we brought the ability for the expert to adjust zoom 8x and video quality levels and to use the flash light on the field expert side remotely. This makes field collaboration on hands-free smart glasses – Epson, Realwear, Vuzix, Google Glass, Hololens – much easier. In POINTR, depending on the network conditions we always retain the image quality and adjust the video frame rate. Unlike commodity collaboration tools which decide on user’s behalf regarding the quality (recall those awfully pixelated images making technical collaboration impossible), in POINTR the user can take fine control, for example, to increase the image quality if the network allows. The Single Sign On with OAuth2.0 now covers three major providers: Amazon Cognito, Ping SSO, and Azure. The performance of the underlying ultra low-latency XRTC streaming has been optimized for 5G networks.

Read more how POINTR supports powerful create, share, organize, report workflows: POINTR generation 2.x.

Please note that Epson Moverio store closed on March 30, 2023. However, all Epson users can download the new version of POINTR directly from our web site.

New features:

  • High definition raw-camera photos
  • Workflow Manager UI
  • Flashlight (local and remote): On, Off
  • Camera Zoom (local and remote): 1x, 2x, 4x, 8x
  • Camera Quality Profiles (local and remote): Low, Standard, Medium, High
  • Portrait mode for UI
  • On-screen live remote collaboration on Win&Mac
  • Ability to hide UI e.g. when using on-screen live remote collaboration
  • Sticky annotations in on-screen collaboration mode within the screen space
  • Field Reports export to PDF and also natively shared on mobile platforms
  • Proxy Manager added to Advanced Network Settings
  • Call Participant Manager: add, remove, swap users in the group call
  • Group call capacity increased by 40% for Enterprise subscribers
  • Streaming optimization for 5G ultra low-latency with XRTC
  • API for administration and statistics automation


  • Video quality and frame-rate upgrade
  • Wider frequency range support for high-definition audio quality
  • Voice command navigation for Field Notes
  • Invite links for call invitations
  • Intuitive country code selector
  • Seamless switching offline-online during the live call
  • Drawing accuracy for annotations and AR annotations with 3D rotations
  • Simplified address book, powerful contact search and visualization
  • USB camera management on Android
  • Robust memory management for stability on smart-glasses
  • Managing screen orientation on Google Glass
  • Proxy Authentication (In app)
  • Safe Performance Mode for video streaming on wearable devices

POINTR for Windows
64-bit, compatible with Windows 7 and above

Download for Windows 64-bit version did not start?
Download Windows 64-bit version manually

Do you need old Windows 32-bit version?
Download Windows 32-bit version manually

Unable to install due to limited IT Admin rights?
Download Extract-To-Desktop version manually

Need Universal Windows App (UWP) for desktop or Hololens?
Download UWP installer locally or directly from Windows Store

POINTR for macOS
64-bit, compatible with MacOS 10.15 and above

Unzip and copy to desktop. If your Mac blocks launching POINTR, right click and select “Open”


Download POINTR for Android devices with no access to Play Store

Support for RealWear (please make sure to download the dedicated version with the voice commands), Epson, Vuzix and other Android-based smart glasses

SHA-256 fingerprints

SHA-2 fingerprint is a cryptographic algorithm to make sure the file is genuine and its content has not been altered. Installer integrity is a very important element of cybersecurity, and in accordance to the cybersecurity best practices we provide SHA-2 fingerprints for all POINTR installers, which you can verify from the command line on your computer:

Windows: certUtil -hashfile SHA256

Mac: shasum -a 256
pointr.apk (mobile and wearables):
pointr.apk (RealWear):